Tickets are issued subject to the Society's conditions of carriage, a full copy of which is supplied with each ticket. These conditions set out the rights and obligations of the Society and its passengers.
The conditions deal with:
- the rights of the Society and Queensland Rail to alter any aspect of the tour or train at any time;
- limitations and exclusions of the Society's liability for passengers' losses;
- obeying directions of Society officers;
- luggage and alcohol;
- behavior of passengers;
- lost property;
- tickets and fares;
Tickets are available for the journey for which they are issued only, They are not transferable.
Tickets are issued at children's fares to people aged four to fifteen inclusive. They are not issued to children under the age of four who are allowed to travel free of charge if accompanied by an adult but such children are not entitled to a seat.
Tickets are issued at pensioner/senior fares to holders of Queensland Pensioner Concession Cards and Senior Cards only and these cards must be produced with the ticket when required for inspection.
Steam locomotives may be replaced by diesel locomotives if the tour is to travel through an area of high fire danger.
